Support

Help, straight answers.

The questions that come up most. If yours isn't here, email us - a person reads it.

Where do my targets come from?: Thrive estimates resting energy from your age, height, weight and profile using the Mifflin–St Jeor equation, applies an activity multiplier and a modest offset for your goal, then splits the result into protein, carbs and fat. Every one of those numbers is editable in Profile if you would rather set them yourself.
Can I change my programme?: Yes. Training frequency, session length, equipment, experience and up to three focus areas all feed the routine, and changing any of them starts a fresh seven-day checklist. You can also add exercises inside a session.
How do I switch between kilograms and pounds?: Profile, then units. Your existing history is converted for display - nothing is rewritten.
What happens to the demo data?: The sample profile is clearly labelled. Choosing “Exit demo & build my plan” on Today, or the same option in Profile, resets it and starts your own setup after a confirmation.
Is my data backed up?: Only through your normal iPhone or iCloud device backup. Thrive itself never uploads anything, so deleting the app without a backup removes your history.